SHIPPING & RETURNS
SHIPPING POLICY
International Shipping
We ship worldwide, if you cant find what you are looking for from one of our international partners above we will get you set up. If you are not able to find a shipping quote below please contact orders@organicclimbing.com and we will get a quote for you.
Canada Europe Asia Mexico/South America
Clothes or bags $10-$15 $10-$15 $15 $15
Spot pad, Half or briefcase pad $25 $35 $45 $25
Full, Simple pad or Blubber pad $45 $50 $65 $50
Full pad or simple with half/briefcase pad $50 $65 $75 $65
Big pads $60 $165 $225 *email for quote
*Please note recipient will be responsible for the small import fee individual countries may or may not place on imports, we are not able to calculate these from USA.
Expedited Shipping
Domestic USA Customers may choose expedited shipping as a delivery option at checkout. This expedited shipping fee covers priority next business day sewing/production time (instead of 1- 1.5 weeks) - your order will sew and ship next business day! We ship expedited Bags Priority Mail and expedited Full and Simple Pads either USPS Priority mail, Fedex Ground (whatever gets it to your shipping zone the fastest).
Please note due to their huge size Big pads are not able to ship with USPS Priority mail or Fedex Express so we will ship the order next day and ship Ground.
If you have a extreme rush, please email orders@organicclimbing.com with your address for overnight shipping quote. Expedited shipping not available for custom designs.
RETURN & EXCHANGE POLICY
At Organic, we stand behind the quality of our craftsmanship 100%. If you ever encounter a quality issue with the sewing of your gear please contact us immediately and we will fix it right away. Our gear is hand made by real humans and humans, no matter how perfect, from time to time make mistakes and we accept that and gladly fix our mistakes. Please note since many of our items are custom made to order we are not able to accept returns do to changes of mind in color choice or layout once an order has been sewn.
We will return or exchange unworn and unwashed clothing items for a refund of the product cost or exchange for corrected size within 30 days of purchase. We do not charge a restocking fee only return shipping for exchanges ($8 for USA orders) which you can pay with cash or check in return package or by credit card. Items must be received in NEW, UNWORN, UNWASHED resalable condition or will not qualify for return/exchange service. To make an exchange please email orders@organicclimbing.com with your order number and exchange size requested. We will provide you a return authorization number This must be included with the shipment so we can identify your order and exchange request. Please insure your return package can ship with delivery tracking; we are not able to accept responsibility for unidentifiable packages shipped without return authorization number, or packages lost while in transit to our location.
Even the highest quality gear will eventually wear out (it's protecting your from the abuse its taking) So we are not able to warranty normal wear and tear but we are happy to repair wear and tear at a reasonable charge. Because each piece of gear is hand made special to your order to your specifications, we are not able to accept returns based on changing of your mind after your get the product, dissatisfaction with colors or designs or unexpected life changes of customer. The item was sewn to your special color request and we are not able to resell to others. If you have a special design in mind please email for custom pricing as detailed above.
PLEASE NOTE ALL SALES FINAL ON ANY SALE/CLOSEOUT PRODUCTS.